A colleague with a lot of experience in the connected home space, Ken Stampe, made a comment on my Consumer Research, Technology and Generations entry regarding three headlines that seem to fly against the Generational Expectations perspective and I thought it would be best to bring those into the main discussion.
I think I need to clarify a bit. My perspective is not so much about specific generations, but that there are phases through which consumers move. In other words, Gen Yer’s are moving into the early stages of their adaptation experiences. They may look at Twitter and see a tool they can adapt to better text groups of friends, for example. So even though we know that the baseline set for Gen Y’s or Millennial’s is very technologically savvy, they will not continue to remain as open to embracing new technologies and change in general as they have been.
50% of Kindle users are 50+ in age
I really like the idea of Kindle although I can’t justify buying one myself. I think, so far at least, it is a tiny niche product. Cool and interesting? Sure, but adoption is limited and Amazon has been very quiet about sales. The headline that Ken referenced is pretty limited in accuracy by the approach - taking demographic info based on postings. So I can’t really suggest that the numbers are accurate. However, I think the comments about the posting do shed some light that support my perspective. Just to cite a couple that supported the skew to older consumers, several pointed out the ability to increase the font size for readability. While some of the other comments, perhaps made by young consumers, suggest the iPhone or even laptop as better alternatives. I think today’s Kindle could be a great “adaptive” technology example. Older consumers with sufficient funds and increased book consumption might be the core segment. That is until we see a generation that has an innate experience with e-books in their grade school classrooms and it becomes an expectation that books are in electronic format.
Showing posts with label Consumer Research. Show all posts
Showing posts with label Consumer Research. Show all posts
Wednesday, May 27, 2009
Tuesday, May 12, 2009
Eating versus Cooking
One of the observations we made in defining Generational Expectations was the shift from cooking to eating. Although they accomplish the same outcome, they are very different perspectives. We observed the generational shift of predominantly moms, although this is changing as well, from Seniors' and older Boomers' view of cooking to feed their families to Gen X’s general lack of interest in cooking and increased reliance on restaurants and semi-prepared foods to Millennials' shifting view of eating as entertainment and a social experience.
The shift has fueled the explosion of restaurants and grocery aisle options and the coming effects will ripple through many industries. Kitchen designs, for example, will be questioned for the best use of space. Do I really need two ovens or a 30” range? How will Millennials redesign their kitchens to create an “eating out at home” social experience? Restaurants will need to view their business as part of a whole social relationship that includes, but is not limited to, eating a meal at a location. How will restaurants need to change to become better environments for friends and families to socialize and be entertained? The changes will be significant and faster than expected.
I was thrilled to see that someone gets it. Food Network has created a new channel called Food2. This new channel and online site is uniquely targeted at the 21-34 year old demographic. According to Food Network, they have observed an increase in their appeal to younger audiences. What I think is more interesting and insightful is that they conducted research and found that, consistent with our Generational Expectations observation, younger audiences want to experience food-related content in different ways. They found that, consistent with this generation’s baseline, they wanted shorter form non-linear content, more emphasis on experimental tastes and increased access to social and content sharing tools.
Food2 is described as "designed to be a social experience - just like food itself. It's the intersection of food, drink and pop culture." The announcement points to a heavy emphasis on integration with innate technologies, Facebook and Twitter, and featuring short videos with young culinary talent. They also launched original webisodes. Food2’s approach is “to live up to its goal of experiencing food through the eyes of Millennials.”
This a great example of a company recognizing a generational shift, researching it, and then designing an offering based on what they were told not what they thought they should offer. I wonder if the white goods, small appliance, restaurant, and packaged food companies are taking note of this shift. So far I haven’t seen any evidence they have moved from designing for my mother, maybe my wife but certainly not my daughter. What generation is your company listening to?
The shift has fueled the explosion of restaurants and grocery aisle options and the coming effects will ripple through many industries. Kitchen designs, for example, will be questioned for the best use of space. Do I really need two ovens or a 30” range? How will Millennials redesign their kitchens to create an “eating out at home” social experience? Restaurants will need to view their business as part of a whole social relationship that includes, but is not limited to, eating a meal at a location. How will restaurants need to change to become better environments for friends and families to socialize and be entertained? The changes will be significant and faster than expected.
I was thrilled to see that someone gets it. Food Network has created a new channel called Food2. This new channel and online site is uniquely targeted at the 21-34 year old demographic. According to Food Network, they have observed an increase in their appeal to younger audiences. What I think is more interesting and insightful is that they conducted research and found that, consistent with our Generational Expectations observation, younger audiences want to experience food-related content in different ways. They found that, consistent with this generation’s baseline, they wanted shorter form non-linear content, more emphasis on experimental tastes and increased access to social and content sharing tools.
Food2 is described as "designed to be a social experience - just like food itself. It's the intersection of food, drink and pop culture." The announcement points to a heavy emphasis on integration with innate technologies, Facebook and Twitter, and featuring short videos with young culinary talent. They also launched original webisodes. Food2’s approach is “to live up to its goal of experiencing food through the eyes of Millennials.”
This a great example of a company recognizing a generational shift, researching it, and then designing an offering based on what they were told not what they thought they should offer. I wonder if the white goods, small appliance, restaurant, and packaged food companies are taking note of this shift. So far I haven’t seen any evidence they have moved from designing for my mother, maybe my wife but certainly not my daughter. What generation is your company listening to?
Wednesday, May 6, 2009
Consumer Research, Technology and Generations
My colleagues and I have defined an observation that we have made while conducting a significant amount of consumer research over the past decade. We have been calling it "Generational Expectations." It existed long before we named it and will continue, probably forever. Basically, it is the reason we adults fail to understand kids behaviors and lament that they don't appreciate what they have. We are all a product of when we were born. Two factors have changed dramatically and make it more important to understand the effects at this point in time, especially for consumer product and service companies. First, the speed of change around us has accelerated significantly. And second, technology has become pervasive and influences most areas of our lives. Consumer product and service companies must now launch and maintain offerings in a far more challenging market place.
We identified three stages of life that consumers past through. The first is when a generation moves through their formative years from toddler through teenager. We call these experiences ‘innate’ as they establish each generation’s technology baseline. In their early twenties their personal baseline has been created. This baseline sets what each generation expects as a minimum or expected experience. For Boomers it was TV and phone service however for Millennials it is cell phones and the Internet.
Generations beyond this formative period, early twenties through late forties, must adapt to the new technology, often relearning or changing a familiar behavior. We call these experiences ‘adaptive.’ During the adaptive period, consumers are looking for the connection between what they do today and how a new technology could help. They then adapt their old behavior or habit to the new technology. As you would expect, the adaptation process is much slower than the uptake during the innate phase. Boomers learning to use email instead of snail mail or texting in place of a phone call are examples.
From early fifties to death, consumers begin to resist change, especially from technology, often being suspicious of the changes. To the extent they can, this age group will try to prevent new technologies from impacting their lives. We call these experiences ‘resistive.’ To the degree possible, this age group is comfortable with what they have and how they do things. They have been through many adaptations and are ready to enjoy life as it is with less disruption.
The reason we separate the three experiences, innate, adaptive, and resistive is that they shape how consumers view and adopt products and services. Much of the often hyped coverage of the differences between seniors and Baby Boomers, Gen X’ers and Millennials is actually a result of the timing of technological influences on their respective lives.
Consumer facing companies must shape their research very differently to understand how generations in each phase perceive the offering. Most of the research today falls in the adaptive phase which for many companies is their core segment. It is important however, to understand for younger segments not the willingness to adapt but how it could fit in defining their baseline. Similarly, for older segments it is important to measure the strength of their resistance.
We identified three stages of life that consumers past through. The first is when a generation moves through their formative years from toddler through teenager. We call these experiences ‘innate’ as they establish each generation’s technology baseline. In their early twenties their personal baseline has been created. This baseline sets what each generation expects as a minimum or expected experience. For Boomers it was TV and phone service however for Millennials it is cell phones and the Internet.
Generations beyond this formative period, early twenties through late forties, must adapt to the new technology, often relearning or changing a familiar behavior. We call these experiences ‘adaptive.’ During the adaptive period, consumers are looking for the connection between what they do today and how a new technology could help. They then adapt their old behavior or habit to the new technology. As you would expect, the adaptation process is much slower than the uptake during the innate phase. Boomers learning to use email instead of snail mail or texting in place of a phone call are examples.
From early fifties to death, consumers begin to resist change, especially from technology, often being suspicious of the changes. To the extent they can, this age group will try to prevent new technologies from impacting their lives. We call these experiences ‘resistive.’ To the degree possible, this age group is comfortable with what they have and how they do things. They have been through many adaptations and are ready to enjoy life as it is with less disruption.
The reason we separate the three experiences, innate, adaptive, and resistive is that they shape how consumers view and adopt products and services. Much of the often hyped coverage of the differences between seniors and Baby Boomers, Gen X’ers and Millennials is actually a result of the timing of technological influences on their respective lives.
Consumer facing companies must shape their research very differently to understand how generations in each phase perceive the offering. Most of the research today falls in the adaptive phase which for many companies is their core segment. It is important however, to understand for younger segments not the willingness to adapt but how it could fit in defining their baseline. Similarly, for older segments it is important to measure the strength of their resistance.
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